Building Better Client Connections

Equip your next generation of tradies with professional skills that last.

Hobart based Mentor and Success Coach, Rachael Downie, will guide your team to build invaluable skills imperative to great client relationships.

Your clients remember more than just the finished job – they remember every interaction along the way. This course gives your team members the communication, professionalism, and client-handling skills to represent your business at its best, every time.

Great projects start with great client relationships, not just with you but all of your staff. In this course, you’ll learn how to connect with clients and keep them informed every step of the way. We’ll explore simple but powerful ways to build trust, communicate clearly, and present yourself professionally, helping you create happy clients who are excited to work with you again and recommend you to others.

Training will cover the following areas …

Importance of Client Interactions

· Building trust and rapport with clients.

· Enhancing customer satisfaction and loyalty.

· Positive impact on referrals and repeat business.

Effective Communication Strategies

· Active listening and understanding client needs.

· Clear and concise communication about project progress.

· Managing client expectations and addressing concerns promptly.

Importance of Building and Renovations to Clients

· Understanding the emotional and financial investment of clients.

· Empathy towards client goals and vision for the project.

Professionalism and Presentation

· Maintaining a clean and organised work environment.

· Presenting professionally and respectfully.