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7-April @ 9:00 AM - 4:00 PM
Would you like to learn how to resolve conflicts with clients?
A six-step conflict resolution process for conflicts, you will learn the skills to resolve conflicts of any size, conflict management, dealing with anger and how to use the agreement frame.
TOPICS COVERED INCLUDE:
• Understand what conflict and conflict resolution mean
• Understand all six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Be able to adapt the process for all types of conflicts
• Be able to break out parts of the process and use those tools to prevent conflict
• Be able to use basic communication tools, such as the agreement frame and open questions
• Be able to use basic anger and stress management techniques